Managed Vendor Performance Based Advisors for Banks and Credit Unions

The team at The Pentas Group were outstanding to work with and exceeded our expectations throughout the entire process. Their expertise was instrumental in helping us successfully renegotiate our contract, delivering results that made a real impact for our bank.

Pentas guided us through one of the most complex negotiations we face as a financial institution—our core banking contract. Their expertise, industry insight, and disciplined approach not only strengthened our position but delivered terms that will benefit us for years. Additionally, their negotiating manner was conducive to all parties feeling a fair contract was reached, which also helped strengthen our relationship with the vendor and positioned us to realize ongoing benefits from that partnership.

With our core provider contract coming due, Community National Bank reached out to Pentas to see how they could help us. After interviewing other consultants, we decided to work with Pentas. We could not have done this without Pentas as it is an arduous task and they were able to speak our language, as well as that of our vendor. It was a great process and they helped us uncover efficiencies in what we were currently using as well. In the end, we saved more than anticipated, we have a stronger working relationship with our core provider than we have had in numerous years, and we feel well-positioned for our continued success. Pentas made this process as seamless as possible and put us in the best position we could hope for. Thank you Pentas team!

We needed to understand if we were getting fair market pricing with our core vendor. The Pentas Group helped us with contract negotiations, better pricing, improved contract terms, and we added new products to help us grow our business and be more efficient. Pentas held our hand every step of the way, and we are very pleased with the overall results.

In the midst of our third renewal engagement with Pentas, we had a change in our business strategy and focus. We did not miss a beat in the renewal process and also added several new solutions that would help us grow with our vision. Pentas knows the industry. We have been very happy with our experience and continued guidance provided from The Pentas Group.

We looked at a few consulting companies and selected Pentas. Their process simply works. The results were better than we expected. We improved our ongoing pricing while also obtaining better contract terms on key items that our management team was looking for. We know that we could not have done this on our own, and now we can say with confidence that we have fair market pricing.

The choice for core processing services is a critical decision. We made the decision to use a consultant to assist with this process. We considered several consultants and chose The Pentas Group and we are very happy with the results. We opted for a change from in-house to outsourcing and needed assistance to make sure we were receiving market pricing and fair contract terms. With limited resources and knowledge of outsourced solutions we relied heavily on the knowledge that the Pentas staff had to review several core providers and the multitude of ancillary solutions with our management team. We found them to be organized, knowledgeable, and ask thoughtful and probing questions of the vendors. They were responsive to our needs and provided guidance for us to make the right decision. We couldn’t be more pleased.

Pentas helped us with a vendor selection project that we were about to begin. They were able to facilitate the entire process of surveys, presentations, follow up presentations, proposal comparatives, product identification and contract review. We used them to assist us with our last renewal, this was much more extensive and we are glad we had their expertise to guide us to our ultimate decision. We are very pleased with the results and would highly recommend them.

We just completed an acquisition that doubled Reliant Bank’s size, and we needed help from an organization that understood data processing contracts – from pricing to termination and all the moving parts that go with it. Because I had worked with Pentas previously, we reached out to them for assistance. Pentas representatives came onsite and scheduled focused discussions with relevant members of the Reliant team to best determine our needs, issues and initiatives. Then, they got to work on our behalf. We were incredibly pleased with the outcome and glad we chose The Pentas Group to restructure our core data processor agreement. I’m pleased to report that we intend to continue our partnership with Pentas as our bank remains focused on strategic growth.